Customer Support Center Representative (Full Time)

Date: Posted 20-Nov-2017, Closing 19-Jan-2018 (MST)

Department: Customer Support Center

Location: Sandy, UT

Pay Rate: 13.00

Pay Type: Hourly

Benefits: Full-Time Positions are eligible for benefits

Employment Type: Full Time

Summary:  The primary role of the Tier 1 Customer Support Center Representatives is to answer inbound ArbiterSports and ArbiterPay phone calls, reply to emails from our clients and help with special projects as defined by their manager.

Essential Job Functions:

  • Primary responsibility for answering phone calls for ArbiterSports & ArbiterPay with a polite and attentive attitude within defined service levels.
  • Complete assigned emails under the Support inbox within 24 hours of receiving it
  • Maintain a polite and informative attitude while helping clients on phone calls
  • Build strong client relationships as a representative of ArbiterSports
  • Responsible for follow-up with assigning clients as needed to ensure the ArbiterSports connection.
  • Follow strong customer service practices to maintain the strong relationship between the Company and the client.
  • Escalate issues to managements when Customer Support Center Representative is unable to resolve the client's situation.

Qualifications:

  • 0-1-year experience with inbound customer call center other customer service role.
  • Representatives must be polite and professional at all times while exhibiting a positive attitude and providing excellent customer service.
  • Ability to quickly learn a complex software application and help users with questions
  • Strong written and verbal communication skills
  • Basic knowledge of major internet browsers and Microsoft Excel and Word
  • Organizational skills to maintain clear communication on projects with clients and peers
  • Able to stay calm and properly assist customers who are upset.
  • Ability to type at least 35 words per minute.

 

Preferred Skills:

  • Fluency in Spanish
  • Strong Spanish written and verbal communication skills

 

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